Yes, in fact we 110% guarantee that you will be satisfied with our cleaning. If you are not happy, we will come back and clean it for no additional cost.
Do you offer last minute cleaning appointments?
Absolutely! Please contact us during our working hours Monday-Sunday 7:00 AM - 6:00 PM
How soon in advance do I need to schedule?
You'll need to schedule a cleaning 48 hours before. However, we totally recommend scheduling cleanings as far in advance as possible -you can always log in and schedule all upcoming cleanings you have. We always do our best to accommodate cleanings but if you schedule a cleaning very last minute (under 48 hours), we unfortunately cannot guarantee availability :(
If you have a same day booking, please give us a call to see if we have availability and we'll work our butts off to help you!
What is your cancellation policy?
We get it, sometimes guests may cancel last minute and things come up. Because of this, we do not have a cancellation fee if you cancel at least 1 day before the cleaning. If you cancel after 4PM the day before the cleaning or on the same day as the cleaning, there is a $30 cancellation fee
Do you do laundry?
Yup! Between 1-3 loads of laundry is included as part of the package, depending on the size of your home. If you do NOT need laundry, you may qualify for a discounted rate. If you have more loads to be done, don't worry! Additional loads will automatically be billed at $10/load.
We use the linen that you provide us. Laundry service is included in the price as long as the machines are on-site or in-building. If not, there is a $10 gas/time charge (in addition to reimbursement) to go to a laundromat.
How Do I pay For The Service?
Payment is made at the time of each cleaning. Our standard payment option is by debit or credit card.
Do you always arrive at the scheduled time?
Our Guarantee is that the cleaning will get done before your next guest checks in. Because of how absurd traffic can be, we CANNOT guarantee an exact start time. But fear not! We plan the cleaners routes so they have enough time to do a kick-ass job on your unit and your guests will be happy
What will A.S. Meticulous Cleaning L.L.C. Do in my home?
What if there are no keys in the lockbox or the code doesn't work? You’ve been there… cleaners calling and texting like mad because there are no keys in the lockbox, new guests find the code isn’t working… it’s a dinner ruiner for sure! Our cleaners will call, text and generally make a huge fuss for the next 30 minutes after arrival until they get a hold of you. When you are aware of the issue and coordinating with the previous guest to bring the keys back or get the new lockbox code, the cleaners can stay at your unit until the keys/code are found and everything is ready for your new guests. We charge $40/hour from the arrival time for them to stay on site and wait for the key, or a $50 cancellation/reschedule fee. Fret not though! Get in touch with our office ASAP at 239-404-5722 once you see our messages. While we can no longer guarantee availability or arrival time at this stage, our entire Operations team will work our behinds off to route another cleaner to your unit.